Job Description
Are you a tech-savvy problem solver looking for a remote opportunity with a weekend shift? Apex Tech Solutions is expanding our team in Georgia to support our growing client base, including major operations in the Washington D.C. area. We are looking for a reliable and proactive IT Support Specialist to join our elite remote workforce.
Why Join Us?
- Equipment Provided: We supply all necessary hardware (laptops, monitors, peripherals) and software licenses upon hiring.
- Flexible Remote Work: Work from the comfort of your home in Georgia.
- Competitive Pay: Earn a competitive salary with performance bonuses.
In this role, you will act as the first line of defense for our clients, resolving complex technical issues and ensuring business continuity. You will be fully equipped to succeed, with a dedicated home office setup and 24/7 access to our technical resources.
Responsibilities
- Provide exceptional remote technical support to end-users via phone, email, and remote desktop tools, specifically supporting clients in the Washington D.C. metropolitan area.
- Diagnose and resolve hardware and software issues, including printer configuration, operating system errors, and network connectivity problems.
- Set up, configure, and deploy new user equipment (laptops, mobile devices) ensuring all security protocols are met.
- Maintain accurate and up-to-date documentation of all incidents, resolutions, and technical procedures.
- Collaborate with the on-site IT team to escalate complex issues and participate in weekly troubleshooting training sessions.
- Ensure strict adherence to data privacy and security standards during all remote interactions.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 2 years of experience in IT Support, Help Desk, or a related technical role.
- Strong understanding of Microsoft Office Suite, Windows 10/11, and macOS.
- Ability to work rotating weekend shifts (Saturday and Sunday) with flexibility to cover holidays.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Must have a high-speed, reliable internet connection and a dedicated workspace at home.