Job Description
Join TechFlow Solutions as a Remote Equipment Specialist and transform how businesses manage their technology infrastructure. We're urgently hiring talented professionals in Charlotte, NC to deliver exceptional remote support with company-provided high-performance equipment. Enjoy a flexible work-from-home environment while solving complex technical challenges for Fortune 500 clients. Our comprehensive benefits package includes health insurance, retirement plans, and professional development stipends.
Responsibilities
- Configure, maintain, and troubleshoot company-provided hardware/software systems
- Provide remote technical support to enterprise clients via phone, chat, and video
- Document all interactions and solutions in our CRM database
- Collaborate with cross-functional teams to resolve escalated issues
- Train clients on new equipment implementations and best practices
- Monitor system performance and proactively address potential risks
Qualifications
- 3+ years of remote technical support experience
- Proficiency with networking hardware (routers, switches, firewalls)
- CompTIA A+/Network+ or equivalent certification required
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving abilities and customer focus
- Valid North Carolina driver's license for occasional on-site visits