Job Description
We are seeking a highly motivated Remote IT Support Specialist to join our growing team. This role is perfect for tech-savvy professionals looking for a work from home opportunity with a weekend shift schedule.
Why Join Us?
- Equipment Provided: We provide a premium laptop, dual monitors, ergonomic keyboard, and headset upon hire.
- Flexible Schedule: Enjoy a consistent weekend schedule (Saturday & Sunday) with weekdays off.
- Premium Culture: Work with a forward-thinking company that values work-life balance and professional growth.
If you are an expert troubleshooter ready to support clients from the comfort of your home, we want to hear from you.
Responsibilities
- Troubleshoot hardware and software issues for remote clients via phone and remote desktop tools.
- Manage and resolve IT service tickets within established Service Level Agreements (SLAs).
- Configure, deploy, and maintain end-user devices, including laptops and mobile peripherals.
- Monitor system performance and ensure network security protocols are followed during operations.
- Provide clear, professional technical guidance and training to non-technical users.
- Collaborate with the on-site engineering team to improve remote support processes.
Qualifications
- High School Diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Minimum 2 years of experience in IT Support, Help Desk, or Customer Service.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Ability to work independently with minimal supervision during weekend hours.
- Reliable high-speed internet connection and a dedicated home workspace.