Job Description
Join Nevada Tech Solutions and become a vital part of our award-winning remote tech support team! We're seeking skilled professionals to provide exceptional technical assistance to clients across the US while enjoying the flexibility of remote work from beautiful Henderson, NV. This full-time role comes with an attractive $5,000 sign-on bonus to welcome you aboard. As a key member of our customer-centric organization, you'll troubleshoot complex issues, implement innovative solutions, and contribute to our mission of delivering seamless digital experiences. Enjoy competitive benefits, career growth opportunities, and a collaborative virtual environment where your expertise makes a real impact.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels (phone, chat, email)
- Provide step-by-step technical guidance to non-technical users
- Document cases thoroughly in ticketing systems (ServiceNow/Jira)
- Collaborate with Tier 2/3 teams for escalated issues
- Conduct system health checks and preventative maintenance
- Train users on security best practices and software usage
- Monitor SLA metrics and improve resolution times
Qualifications
- 3+ years of remote technical support experience
- Proficiency in Windows/macOS/Linux environments
- Strong networking knowledge (TCP/IP, DNS, VPN)
- Experience with helpdesk tools (Zendesk, Freshdesk)
- CompTIA A+/Network+ certification preferred
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- US citizenship required for compliance