Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become the hero of our clients' digital experiences. We're seeking a tech-savvy professional to provide exceptional remote support across diverse IT environments. This immediate hire opportunity offers the flexibility of remote work while connecting you with a dynamic team dedicated to innovation and customer excellence. If you're passionate about solving complex tech challenges and thrive in a fast-paced remote setting, apply today and launch your career in San Antonio's thriving tech scene.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1-2 support for Windows/macOS systems and mobile devices
- Manage ticket systems and document resolutions with precision
- Deliver clear technical guidance to non-technical users
- Collaborate with senior engineers on escalated issues
- Proactively monitor system health and performance metrics
- Conduct remote installations, configurations, and updates
Qualifications
- 1+ years of remote tech support experience
- Proficiency in Windows/macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Customer service mindset with problem-solving aptitude