Job Description
Join TechFlow Solutions immediately as a Remote Tech Support Specialist in Memphis! We're hiring now and providing all necessary equipment for your home office. Enjoy the flexibility of remote work while supporting cutting-edge technology for Fortune 500 clients. This is your chance to launch or advance your tech career with minimal barriers to entry.
Responsibilities
- Resolve hardware/software issues for remote clients via phone, chat, and email
- Configure and maintain provided company equipment (laptops, peripherals)
- Document troubleshooting steps in ticketing systems
- Collaborate with senior engineers on complex technical challenges
- Provide exceptional customer service with 95%+ resolution rate
- Conduct remote system diagnostics and repairs
- Train clients on new software implementations
Qualifications
- 1+ years of technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS and networking fundamentals
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection at home
- Flexible availability for US-based shift work
- Passion for solving technical puzzles