Job Description
Join our remote team now with immediate hiring! All equipment provided.
Nexus Solutions is seeking a Tech Support Specialist to deliver exceptional remote customer service from home. We provide all necessary hardware and software, so you can start immediately. Enjoy competitive pay, comprehensive benefits, and a flexible work schedule while supporting our clients' technical needs.
What We Offer:
- Complete remote work setup provided (laptop, headset, peripherals)
- Immediate start date for qualified candidates
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access
- Install and configure provided hardware/software systems
- Maintain detailed documentation of support tickets and solutions
- Collaborate with IT team to escalate complex issues
- Train customers on new technologies and best practices
- Monitor system performance and report potential vulnerabilities
- Adhere to company security protocols and data privacy standards
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in customer support or technical troubleshooting
- Strong diagnostic and problem-solving skills
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Excellent communication and patience with non-technical users
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Background check and drug screening required