Job Description
Join TechSolutions Pro's elite remote support team and become the hero our clients need! We're urgently seeking passionate tech support specialists to deliver exceptional remote assistance to Boston-based enterprises. This immediate hire opportunity offers competitive compensation, flexible hours, and the chance to solve complex technical challenges while working from home. If you're a tech enthusiast with a customer-first mindset, apply today and start making an impact tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2/3 support for enterprise clients in Boston's tech sector
- Document cases meticulously in CRM systems
- Collaborate with cross-functional teams on complex escalations
- Conduct proactive system health checks and optimizations
- Train clients on new technologies and best practices
- Manage SLA compliance and performance metrics
Qualifications
- 3+ years of enterprise-level remote support experience
- Expertise in Windows/macOS, cloud platforms (AWS/Azure), and networking
- CompTIA A+/Network+ or equivalent certifications required
- Exceptional troubleshooting skills with logical approach to problem-solving
- Strong written communication for technical documentation
- Ability to work independently with minimal supervision
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Bachelor's degree in IT or related field preferred