Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Dallas! We're seeking a tech-savvy professional to deliver exceptional remote support to our clients. This immediate hire opportunity offers competitive compensation, flexible work arrangements, and career growth potential. If you're passionate about solving technical challenges and providing outstanding customer service, apply today and start your journey with TechCorp Solutions!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and resolutions using ticketing systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Conduct remote system updates and security patch management
- Train end-users on technology best practices and troubleshooting techniques
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 2+ years of experience in remote technical support or help desk roles
- Proficiency in Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot complex issues
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification highly desirable
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently and manage multiple priorities