Job Description
Are you a problem-solver with a passion for technology? Apex Digital Solutions is urgently seeking a dedicated Remote Tech Support Specialist to join our expanding team in Minneapolis, MN. In this role, you will be the frontline of our technical support, ensuring our clients and employees have seamless access to the technology they need to succeed.
We offer a competitive salary, comprehensive benefits package, and the flexibility of working from home. If you have a knack for diagnosing complex issues and a customer-first attitude, we want to hear from you today.
Responsibilities
- Diagnose and resolve hardware and software technical issues for remote users.
- Provide Tier 1 and Tier 2 technical support via phone, email, and live chat.
- Manage and prioritize incoming help desk tickets within defined Service Level Agreements (SLAs).
- Install, configure, and troubleshoot operating systems, browsers, and peripheral devices.
- Document all technical interactions and resolutions in the ticketing system.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
Qualifications
- High school diploma or GED equivalent; Associate’s degree or technical certification (A+, Network+) preferred.
- 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to troubleshoot connectivity issues, VPNs, and remote desktop software.
- Self-motivated individual capable of working independently in a remote environment.