Job Description
Are you ready to join the forefront of technical excellence? Apex Digital Solutions is currently seeking a highly skilled and customer-focused Remote Tech Support Specialist based in New York, NY.
We are a forward-thinking technology firm offering a fully remote work environment. If you have a passion for resolving complex technical issues and enjoy helping others navigate the digital world, we want to hear from you. Join a team that values innovation, work-life balance, and professional growth.
Responsibilities
- Diagnose and troubleshoot hardware and software issues for remote clients with a focus on resolution and customer satisfaction.
- Manage and prioritize incoming support tickets via our ticketing system (Zendesk/Jira) with a 24/7 support rotation.
- Provide step-by-step technical guidance via phone, email, and remote desktop tools.
- Install, configure, and update operating systems and applications to ensure optimal performance.
- Document all technical interactions, resolutions, and customer feedback in our internal knowledge base.
- Collaborate with the engineering team to identify trends and suggest improvements to our products and services.
Qualifications
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows 10/11, macOS, and troubleshooting common network issues.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently in a remote environment and manage multiple tasks simultaneously.
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proficiency with remote access tools such as TeamViewer, LogMeIn, or AnyDesk.