Job Description
Join our award-winning tech team as a Remote Tech Support Specialist! We're seeking motivated individuals in San Antonio to provide exceptional customer service through our comprehensive paid training program. No prior experience required – we'll equip you with industry certifications in cloud systems, cybersecurity, and troubleshooting. Enjoy flexible remote work with full benefits and career growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document cases in ticketing systems with detailed technical notes
- Guide users through complex setup procedures for network devices
- Collaborate with Tier 2 engineers for escalated technical challenges
- Maintain 95%+ customer satisfaction through proactive communication
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Willingness to obtain CompTIA A+ certification (provided)