Job Description
Join our award-winning team as a Remote Tech Support Specialist! We're seeking motivated individuals with no prior experience to receive comprehensive paid training and launch their IT careers. Enjoy full remote flexibility while providing exceptional technical support to clients across the nation.
What We Offer:
- 6-week paid training program covering hardware, software, and networking fundamentals
- 100% remote work with flexible scheduling
- Career advancement opportunities into cybersecurity and cloud roles
- Comprehensive benefits package including health insurance and 401(k)
- Latest tech equipment and software provided
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install and configure operating systems and applications
- Document technical procedures and customer interactions
- Collaborate with senior engineers on complex escalations
- Maintain security protocols for customer data
- Train end-users on technology best practices
- Monitor system performance and proactively address issues
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Reliable home office setup with high-speed internet
- Willingness to obtain CompTIA A+ certification during training