Job Description
Launch your tech career with our comprehensive paid training program for Remote Tech Support Specialists! Join TechSolutions Pro in Houston and gain industry-recognized certifications while working remotely. We provide all necessary training, equipment, and ongoing mentorship to help you succeed in this high-demand field. Enjoy competitive compensation, flexible remote work arrangements, and opportunities for career advancement within our growing IT team.
What We Offer:
- 4-week paid intensive training program ($1,500 stipend)
- Company-issued laptop and equipment
- Industry certifications (CompTIA A+, Google IT Support)
- Comprehensive health benefits and 401K matching
- Clear career progression path
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clientsDocument cases in CRM systems with detailed resolution steps
- Collaborate with Tier 2 engineers for complex escalations
- Conduct system health checks and preventive maintenance
- Maintain high customer satisfaction scores (CSAT >90%)
- Adhere to SLA response time metrics
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and problem-solving skills
- Ability to work independently in remote environment
- Willingness to complete paid training program
- No prior tech experience required
- Valid US work authorization
- Reliable high-speed internet connection