Job Description
We are looking for a Remote Technical Support Specialist to join our team in San Antonio, TX. This is an exciting opportunity to work a Night Shift with Flexible Hours, allowing you to maintain a healthy work-life balance while earning a competitive salary. We are Hiring Now for candidates who are detail-oriented, tech-savvy, and passionate about helping others.
As a key member of our support team, you will be the first point of contact for our clients, troubleshooting technical issues and ensuring seamless service delivery. You will work from the comfort of your home, leveraging cutting-edge tools to resolve complex IT problems.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat to clients in the US.
- Diagnose and troubleshoot hardware, software, and network issues remotely.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Collaborate with senior engineers and the day-shift team to escalate and resolve complex technical problems.
- Stay updated on product knowledge and new support procedures through regular training sessions.
- Ensure high customer satisfaction scores by providing clear, empathetic, and professional communication.
- Identify trends in technical issues and provide feedback to improve our products and services.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in technical support or a related customer service role.
- Reliable high-speed internet connection and a quiet home office environment.
- Must be available to work the Night Shift (e.g., 11:00 PM - 7:00 AM EST).
- Strong problem-solving skills and the ability to think on your feet.
- Excellent written and verbal communication skills in English.
- Familiarity with remote desktop tools and ticketing systems (e.g., Zendesk, Jira) is highly preferred.