Job Description
Join our award-winning remote tech support team and revolutionize how businesses in Denver solve IT challenges! We're offering an exclusive $5,000 sign-on bonus for qualified candidates who can deliver exceptional customer service and technical expertise. This fully remote position lets you work from anywhere while supporting cutting-edge technologies for Fortune 500 clients. Enjoy competitive benefits, flexible scheduling, and career advancement opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve complex hardware, software, and network infrastructure issues
- Implement proactive monitoring solutions to prevent system failures
- Create and maintain detailed technical documentation and SOPs
- Collaborate with cross-functional teams to optimize system performance
- Train end-users on new technologies and security protocols
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Network+ or equivalent certification required
- Expert proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong scripting abilities (PowerShell/Bash)
- Experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Excellent troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Ability to work independently with minimal supervision