Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and unlock your career potential with a $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to provide exceptional remote support to our NYC-based clients. Enjoy the flexibility of fully remote work while making a tangible impact in a cutting-edge environment.
Responsibilities
- Deliver expert technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve complex system problems with minimal supervision
- Document all support interactions and solutions using our CRM platform
- Collaborate with cross-functional teams to escalate and resolve high-priority issues
- Proactively identify system vulnerabilities and recommend improvements
- Provide onboarding training for new software deployments
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Expert proficiency in Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- CompTIA A+, Network+, or equivalent certification required
- Exceptional problem-solving skills and customer-centric communication
- Proven ability to manage multiple tickets in fast-paced settings
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools