Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Virginia Beach, VA and receive an exclusive $2,500 sign-on bonus! We're seeking tech-savvy professionals to deliver exceptional remote support to our enterprise clients. Enjoy flexible work arrangements, cutting-edge technology, and career advancement opportunities in a dynamic environment.
As a key member of our support infrastructure, you'll troubleshoot complex technical issues, implement solutions, and maintain system integrity across diverse platforms. We provide comprehensive training and a collaborative culture focused on innovation and employee growth.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools and ticketing systems
- Provide Tier 2/3 support for Windows/macOS, cloud platforms (AWS/Azure), and network infrastructure
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on security protocols and system upgrades
- Maintain SLAs with 95%+ customer satisfaction metrics
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of remote technical support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent industry credentials
- Proficiency in Windows Server administration, Active Directory, and VPN solutions
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Strong analytical skills with ability to troubleshoot complex network issues
- Excellent written/verbal communication and customer service aptitude
- Bachelor's degree in Computer Science or related field preferred