Job Description
Join our dynamic team as a Remote Tech Support Specialist in Pittsburgh, PA! We're urgently hiring passionate tech professionals to deliver exceptional customer support and resolve complex technical challenges. Enjoy flexible remote work while making a tangible impact on our clients' digital experiences. Apply today to become part of a forward-thinking company offering competitive benefits and career growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide exceptional customer service with clear communication and patience
- Document support cases accurately in CRM systems
- Collaborate with cross-functional teams on escalated technical issues
- Conduct system maintenance and security updates
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential risks
Qualifications
- 3+ years of technical support experience
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Excellent troubleshooting and problem-solving skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills