Job Description
Join NexaTech Solutions and transform your career with our remote tech support positions featuring weekly pay! We're seeking passionate professionals to deliver exceptional service to clients across Illinois and Las Vegas. Enjoy the flexibility of remote work while receiving company-provided equipment including laptops, headsets, and software licenses. Our competitive compensation package includes health benefits, professional development stipends, and performance bonuses. Work with cutting-edge technology while maintaining work-life balance through our asynchronous collaboration model.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and video
- Diagnose and resolve network connectivity, security, and system performance problems
- Document cases in CRM systems with detailed resolution steps
- Train clients on new technologies and best practices
- Collaborate with cross-functional teams on complex issue resolution
- Monitor system health and proactively address potential vulnerabilities
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of technical support experience with remote work
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to troubleshoot VPN and network connectivity issues
- Strong problem-solving and customer service orientation
- Reliable high-speed internet connection