Job Description
Join TechConnect Solutions as a Remote Technical Support Specialist and kickstart your career immediately! We provide all necessary equipment including laptop, peripherals, and software licenses to work from anywhere in El Paso, TX. This full-time remote role offers competitive pay, comprehensive benefits, and the flexibility to thrive in a dynamic tech environment.
As a key member of our support team, you'll deliver exceptional technical assistance to clients nationwide while leveraging our cutting-edge remote infrastructure. We're seeking proactive problem-solvers ready to hit the ground running in an immediate hire position with growth opportunities into cloud infrastructure and cybersecurity.
Responsibilities
- Provide remote technical support via phone, chat, and video for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage ticketing systems and document troubleshooting processes
- Deploy and maintain company-provided equipment (laptops, peripherals, VPN)
- Collaborate with cross-functional teams on complex technical solutions
- Train clients on new software implementations and best practices
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma/GED with 2+ years technical support experience
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication with customer service mindset
- Ability to work independently in remote environment with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Valid Texas driver's license for occasional equipment pickup/delivery