Job Description
Join TechSolve Solutions as a Remote Technical Support Specialist and become the hero behind our clients' seamless digital experiences. We provide all necessary equipment – including high-performance laptops, dual monitors, and headsets – so you can hit the ground running from your Sacramento-area home office. This is your chance to deliver exceptional technical support while enjoying the flexibility of remote work in one of California's most vibrant tech hubs.
As a key member of our support team, you'll troubleshoot complex technical issues, resolve customer inquiries with precision, and contribute to our mission of 99.9% uptime for our enterprise clients. We offer comprehensive training, career advancement opportunities, and a collaborative culture that values your expertise.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 2/3 support for cloud infrastructure and SaaS applications
- Document technical solutions and contribute to knowledge base articles
- Collaborate with engineering teams on complex system outages
- Monitor ticket queues and maintain SLA compliance
- Conduct remote system deployments and configurations
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, VPN technologies, and remote desktop tools
- Experience with ticketing systems (Zendesk, Jira, or ServiceNow)
- Strong diagnostic skills for Windows/macOS/Linux environments
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision