Job Description
Are you a tech-savvy problem solver looking for a flexible career path? Global Horizon Tech is seeking a Remote Technical Support Specialist to join our award-winning team. We specialize in providing cutting-edge equipment to our employees, ensuring you have everything you need to succeed from the comfort of your home.
As a key member of our support team, you will be the first line of defense for our clients, resolving technical issues with empathy and speed. We offer a comprehensive benefits package, including full medical coverage, unlimited PTO, and a generous stipend for home office equipment.
Why Choose Us?
- Equipment Provided: We provide a high-performance laptop, dual monitors, ergonomic keyboard, and noise-canceling headset.
- Remote-First Culture: Work from anywhere in the USA, including Seattle, WA, or Virginia.
- Growth Opportunities: Clear career progression paths into Team Lead and Management roles.
Join us and become part of a company that values your talent and invests in your success.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat to resolve hardware and software issues.
- Manage and troubleshoot remote access tools and VPN configurations to ensure secure connectivity.
- Process and track support tickets within the CRM system with a focus on high first-contact resolution rates.
- Perform routine maintenance and updates on provided company equipment to ensure optimal performance.
- Collaborate with the engineering team to escalate complex technical bugs and provide feedback on user experience.
- Maintain a deep knowledge base of company products and industry best practices.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or customer service.
- Strong understanding of Windows and macOS operating systems, as well as Microsoft Office Suite.
- Demonstrated ability to troubleshoot network connectivity issues and remote access technologies.
- Excellent verbal and written communication skills with a customer-first mindset.
- Must have a reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently and manage time effectively in a remote environment.