Job Description
Join Apex Digital Systems and work from home with top-tier equipment provided!
We are urgently hiring a skilled Remote Technical Support Specialist based in San Francisco, CA. In this role, you will be the first line of defense for our clients, resolving complex IT issues from the comfort of your home office. To ensure you have the best tools for the job, we provide a high-performance workstation, dual monitors, and the latest peripherals.
Why Apply?
- Equipment Provided: We cover all hardware costs.
- Flexible Schedule: Enjoy the flexibility of a remote role.
- Competitive Pay: Salary commensurate with experience.
If you are passionate about technology and helping others, we want to hear from you today.
Responsibilities
- Provide remote technical support via phone, chat, and email to a diverse client base.
- Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Configure and maintain remote access tools and virtual desktop infrastructure.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the engineering team to escalate complex bugs and feature requests.
- Ensure data privacy and security compliance during all support interactions.
- Conduct periodic system health checks and software updates for remote workstations.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot network connectivity and peripheral issues.
- Self-motivated with the ability to work independently in a remote environment.
- Must be authorized to work in the United States.