Job Description
We are seeking a dedicated Remote Technical Support Specialist to join our award-winning support team. This is a fully remote position based in Georgia, designed for individuals who want to build a career without the daily commute.
At Apex Tech Solutions, we believe in empowering our employees. We provide a fully equipped home office—including a high-performance laptop, ergonomic monitor, and peripherals—so you can focus on solving problems rather than buying gear.
As a key member of our team, you will be the first point of contact for our clients, ensuring seamless technology experiences from the comfort of your home.
Responsibilities
- Provide tier-one technical support via phone, chat, and email to external clients and internal staff.
- Diagnose and troubleshoot hardware and software issues, including operating systems, printers, and network connectivity.
- Guide users through complex technical procedures using clear, jargon-free language.
- Document all support interactions and resolutions in our CRM system accurately and timely.
- Escalate complex issues to the specialized IT department and follow up to ensure resolution.
- Stay updated on the latest technology trends and company products to provide accurate assistance.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- Basic computer literacy with experience in Windows and Mac operating systems.
- Strong verbal and written communication skills with a focus on customer service.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently and manage time effectively in a remote environment.