Job Description
Are you a tech-savvy problem solver looking for a stable, full-time remote position? Apex Technical Solutions is seeking a dedicated Technical Support Specialist to join our growing team. We are offering a comprehensive equipment package and a direct immediate hire process for qualified candidates.
As a remote team member, you will be the first line of defense for our clients, ensuring seamless technology operations from the comfort of your home. If you are based in New York and ready to start immediately, we want to hear from you.
Why Join Us?
- Equipment Provided: We supply all necessary hardware, including a high-performance laptop, headset, and monitor.
- Immediate Start: Onboarding begins as soon as you are hired.
- Competitive Pay: Salary range of $55,000 - $75,000 depending on experience.
- Remote Work: Fully remote position with flexible hours.
Responsibilities
- Provide remote technical assistance to end-users via phone, email, and live chat.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Set up and configure company-provided equipment (laptops, monitors, peripherals).
- Document all technical issues and resolutions in the ticketing system accurately.
- Collaborate with cross-functional teams to improve support processes and documentation.
- Maintain a high level of customer satisfaction and professionalism in all interactions.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Proficiency in remote desktop tools and ticketing systems (Zendesk, Jira, etc.).
- Strong verbal and written communication skills.
- Ability to work independently in a fully remote environment.
- Must be authorized to work in the United States.