Job Description
We are looking for a skilled and customer-focused Technical Support Specialist to join our remote workforce. This is a fantastic opportunity for individuals seeking a part-time position in New York with the added benefit of a fully equipped home office.
Company Overview:
InnovateTech Solutions is a leading provider of digital infrastructure and technical support services. We pride ourselves on our culture of innovation and our commitment to employee well-being.
What We Offer:
- Full Equipment Provided: We supply a premium laptop, monitor, keyboard, and mouse.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Professional Development: Access to training resources and certifications.
Join us and take your career to the next level from the comfort of your home.
Responsibilities
- Provide exceptional technical support to clients via phone and email regarding hardware and software issues.
- Diagnose and troubleshoot connectivity problems, printer malfunctions, and operating system errors.
- Walk customers through technical processes step-by-step to ensure successful resolution.
- Log all support tickets and interactions accurately in the CRM database.
- Collaborate with the IT department to escalate and resolve complex technical escalations.
- Maintain a high level of professionalism and empathy during all customer interactions.
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- 1-2 years of experience in technical support or customer service.
- Proficiency with Windows and Mac operating systems.
- Strong typing skills (minimum 40 WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.