Job Description
Join Our Elite Remote Team Today
We are a rapidly expanding technology firm based in Jacksonville, FL, seeking a Remote Technical Support Specialist to provide top-tier IT assistance to our clients. If you are looking for immediate hire opportunities and a career that offers flexibility without sacrificing growth, this is your chance to shine.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you are hired.
- 100% Remote Work: Work from the comfort of your home in Jacksonville or anywhere in the US.
- Competitive Pay: Earn between $20.00 and $28.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) options.
Responsibilities
- Provide expert technical support to customers via phone, email, and chat, troubleshooting hardware and software issues.
- Diagnose and resolve network connectivity problems and system failures efficiently.
- Guide customers through complex technical procedures with patience and clarity.
- Document all customer interactions, resolutions, and technical details in the CRM system.
- Collaborate with the engineering team to identify recurring issues and suggest improvements.
- Stay up-to-date with the latest technology trends and internal tools to provide accurate support.
Qualifications
- High school diploma or GED required; associate degree in IT or equivalent experience preferred.
- Proven experience in technical support, customer service, or help desk roles.
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and operating systems.