Job Description
Are you a problem-solver who thrives in the evening hours?
Apex Digital Solutions is seeking a dedicated Remote Technical Support Specialist to join our growing team. We are looking for individuals based in the United States, specifically open to candidates in Washington D.C. and Florida, who are available for night shifts. This is a fantastic opportunity to work from the comfort of your home while helping our clients navigate technical challenges.
Why Join Us?
- Competitive hourly pay with annual performance bonuses.
- Flexible schedule within the night shift window.
- Comprehensive health, dental, and vision insurance.
- Remote-first culture with a supportive team.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and chat during designated night hours.
- Troubleshoot hardware, software, and network connectivity issues for remote clients.
- Maintain accurate and detailed records of all support tickets in the CRM system.
- Collaborate with the day-shift team to ensure seamless issue resolution and handovers.
- Identify recurring technical issues and suggest process improvements to the IT department.
- Escalate complex technical problems to senior engineers when necessary.
Qualifications
- High school diploma or equivalent; technical certification (CompTIA A+) is a plus.
- Previous experience in technical support or customer service is required.
- Must be legally authorized to work in the United States.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM EST).
- Reliable high-speed internet connection and a dedicated home workspace.
- Strong verbal and written communication skills with a customer-centric approach.