Job Description
Are you a tech-savvy problem solver looking for a Work From Home Night Shift opportunity in Las Vegas, NV? Apex Global Solutions is looking for a dedicated Technical Support Specialist to join our elite remote team.
We understand the importance of having the right tools. That’s why we provide a fully equipped home office—including a high-performance laptop, noise-canceling headset, and ergonomic monitor—so you can focus on what matters most: helping our clients.
Join a forward-thinking company offering competitive pay, comprehensive benefits, and the flexibility to thrive from the comfort of your home during our high-traffic night shift hours.
Responsibilities
- Provide expert technical support to customers via phone, chat, and email during night shift hours.
- Diagnose and troubleshoot hardware and software issues for a diverse client base.
- Educate users on best practices for software usage and system maintenance.
- Document all interactions, solutions, and technical data accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a high level of customer satisfaction (CSAT) ratings.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently with minimal supervision during night shifts.
- Strong verbal and written communication skills.
- Basic knowledge of operating systems (Windows, macOS) and networking concepts.