Job Description
Are you looking for a career that offers flexibility and security?
Apex Digital Solutions is currently seeking a highly motivated Technical Support Specialist to join our dynamic team in New York. We pride ourselves on providing weekly pay and a supportive work environment that values work-life balance.
In this pivotal role, you will be the face of our technical expertise, ensuring our clients receive seamless service. Whether you are in our New York office or working remotely, we offer the flexibility you need to thrive.
Responsibilities
- Client Support: Deliver exceptional technical assistance via phone, email, and live chat to resolve complex customer issues.
- System Troubleshooting: Diagnose and resolve hardware, software, and network connectivity problems efficiently.
- Documentation: Maintain accurate and up-to-date records of technical issues, resolutions, and customer feedback in our CRM system.
- Remote Assistance: Utilize remote desktop tools to guide clients through technical procedures securely.
- Collaboration: Work closely with the development and engineering teams to report bugs and suggest product improvements.
- Training: Assist in the creation of user guides and training materials to empower our client base.
Qualifications
- Experience: Minimum of 3 years of experience in technical support, IT helpdesk, or customer success roles.
- Technical Skills: Proficient in Windows and macOS operating systems; strong knowledge of networking protocols and basic hardware troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be willing to work flexible hours, including evenings and weekends to support our global client base.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Tools: Familiarity with remote support software (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, Jira) is a plus.