Job Description
Are you a night owl ready to launch a rewarding career?
ApexTech Solutions is currently seeking a dedicated Remote Technical Support Specialist to join our elite night shift team based in San Diego, CA. We are a leader in providing top-tier technical assistance to enterprise clients, and we are looking for individuals who thrive in a fast-paced, self-directed environment.
We pride ourselves on offering a comprehensive equipment package to all new hires. This includes a high-performance laptop, noise-canceling headset, ergonomic desk mat, and all necessary peripherals—delivered directly to your home. Say goodbye to the hassle of buying equipment and say hello to working with the tools you need to succeed.
Why Join Us?
- Night Shift Flexibility: Enjoy a consistent schedule with competitive premium pay for evening hours.
- Equipment Provided: We cover the cost of your tech setup so you can focus on helping customers.
- Remote Work: Work from the comfort of your home in San Diego, CA.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware, software, and network connectivity problems for clients via phone and remote desktop tools.
- Night Coverage: Provide exceptional customer service during our night shift hours (e.g., 10:00 PM – 6:00 AM PST) to ensure 24/7 uptime for our clients.
- Equipment Management: Utilize the company-provided equipment to ensure high-quality audio and video interactions and proper security protocols.
- Documentation: Accurately log all support interactions, resolutions, and customer feedback into our CRM system.
- Team Collaboration: Communicate effectively with day-shift support teams to ensure seamless issue handovers.
Qualifications
- Availability: Must be willing and able to work night shifts on a full-time basis.
- Experience: Minimum of 1-2 years of experience in technical support, IT help desk, or customer service.
- Technical Skills: Proficient with Windows 10/11, Microsoft Office Suite, and basic troubleshooting of printers and routers.
- Communication: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Location: Must reside within the United States and be willing to work remotely from San Diego, CA.