Job Description
Are you a tech-savvy problem solver looking for a remote opportunity that provides top-tier equipment? Apex Systems is currently hiring a Remote Technical Support Specialist in Sacramento, CA. We are seeking an immediate hire candidate to join our elite support team.
As a Remote Support Specialist, you will be equipped with a high-performance workstation (including laptop, dual monitors, and peripherals) provided by the company. You will serve as the first point of contact for our clients, delivering exceptional service and resolving technical issues efficiently from your home office.
Why This Role?
- Equipment Provided: We supply all necessary hardware to ensure you have the best remote working experience.
- Immediate Hire: Start your career with us as soon as next week.
- Flexible Remote Work: Work from anywhere in the Sacramento area (or remote).
Responsibilities
- Provide remote technical support and troubleshooting via phone, chat, and remote desktop tools.
- Diagnose and resolve hardware and software issues for end-users, including printers, routers, and operating systems.
- Maintain accurate and detailed documentation of all support tickets and resolutions in the CRM system.
- Collaborate with senior engineers and other departments to escalate complex issues and ensure timely resolution.
- Conduct virtual training sessions and create knowledge base articles to help users self-service.
- Adhere to all company security protocols and IT policies while working remotely.
Qualifications
- Minimum of 2 years of experience in a technical support, help desk, or customer service role.
- Associate degree in Information Technology, Computer Science, or equivalent technical certification (e.g., CompTIA A+).
- Strong knowledge of Windows 10/11, macOS, and troubleshooting hardware peripherals.
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a dedicated workspace.