Job Description
We are seeking a dedicated and detail-oriented Remote Technical Support Specialist to join our growing team in New Orleans, LA. Due to our rapid expansion and current client demand, this is an urgent hiring opportunity. You will play a critical role in ensuring our clients receive seamless technical assistance from the comfort of their home office.
Why Join Us?
- 100% Remote: Work from anywhere in the United States.
- Competitive Pay: Generous salary and performance bonuses.
- Flexible Schedule: Full-time hours with potential for shift flexibility.
If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you immediately.
Responsibilities
- Provide exceptional technical support to customers via email, chat, and phone.
- Diagnose and troubleshoot hardware, software, and network issues remotely.
- Log and track all support tickets in our CRM system with high accuracy.
- Escalate complex technical issues to senior engineers or third-party vendors.
- Stay updated on product knowledge to provide accurate guidance to clients.
- Conduct quality assurance checks on resolved tickets.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in technical support or help desk roles.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Reliable high-speed internet and a quiet workspace are mandatory.
- Ability to work independently with minimal supervision.