Job Description
Are you a tech-savvy professional seeking flexibility? ApexTech Solutions is hiring a Remote Technical Support Specialist for our Detroit-based team. This is a fully remote position designed for individuals who thrive in a self-directed environment and are available to work critical weekend shifts.
We are looking for a problem-solver who can deliver exceptional technical support to our clients from the comfort of their home office. Join a leading technology firm that values work-life balance and offers a competitive benefits package for eligible employees.
Responsibilities
- Provide high-quality technical troubleshooting and support via chat, email, and phone during weekend operations.
- Diagnose and resolve software, hardware, and network connectivity issues for remote users.
- Document all technical interactions, resolutions, and customer feedback in our ticketing system.
- Collaborate with the central engineering team to escalate complex issues and ensure timely closure.
- Maintain a professional demeanor and adhere to company service level agreements (SLAs) during peak weekend hours.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field is preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Must be legally authorized to work in the USA and have a dedicated home office setup.
- Strong proficiency in Microsoft Office Suite and basic knowledge of operating systems.
- Excellent written and verbal communication skills with a focus on remote customer service.