Job Description
We are looking for a Top-Tier Technical Support Specialist to join our dynamic team in Tucson, AZ. This is a fully remote work from home position designed for high performers who excel in a weekend environment.
As a key member of our support operations, you will be the first line of defense for our enterprise clients. We value technical expertise, clear communication, and the ability to solve complex problems with ease. If you are seeking a stable, high-paying role with a great schedule, apply today.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our dedicated Saturday and Sunday shift.
- Competitive Pay: Earn between $24.00 and $34.00 per hour based on experience.
- Remote First: Work from the comfort of your home in Tucson or anywhere in the US.
- Modern Tools: Get access to the latest tech stack for seamless remote collaboration.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network connectivity issues.
- Manage and resolve incoming support tickets efficiently within established SLAs.
- Document all interactions and solutions in our ticketing system for future reference.
- Collaborate with the team to identify recurring technical issues and suggest process improvements.
- Maintain a high level of customer satisfaction (CSAT) by communicating clearly and patiently.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Strong understanding of Windows and macOS operating systems.
- Familiarity with remote access tools (e.g., TeamViewer, AnyDesk) and VPNs.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision during the weekend shift.
- High school diploma or equivalent; IT certification (CompTIA A+, Network+) is a plus.