Job Description
We are seeking a dedicated Remote Weekend Customer Service Specialist based in Cleveland, OH, to join our growing team. If you thrive in a dynamic environment and want to work flexible weekend hours without the commute, we want to hear from you!
At Apex Support Services, we provide top-tier technical support and customer care to clients nationwide. We offer a fully remote setup with all necessary equipment provided directly to your doorstep, ensuring you have everything you need to succeed from day one.
Why Choose Apex Support Services?
- Equipment Provided: We provide a high-performance laptop, noise-canceling headset, and ergonomic desk setup at no cost.
- Flexible Schedule: Enjoy a consistent weekend shift schedule (Saturday & Sunday) with competitive pay and time-and-a-half for holidays.
- Remote Freedom: Work from the comfort of your home in Cleveland, OH, while enjoying a healthy work-life balance.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during weekend hours.
- Provide technical troubleshooting and product support to ensure high customer satisfaction scores.
- Document all customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain a professional and positive demeanor under pressure.
- Stay updated on product knowledge and company policies to provide accurate guidance.
Qualifications
- High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Mandatory: Must be available to work weekends (Saturday and Sunday).
- Strong written and verbal communication skills.
- Basic computer literacy and typing proficiency (40+ wpm).
- Reliable high-speed internet connection and a quiet workspace.