Job Description
Join our dynamic team as a Remote Weekend Customer Specialist and elevate your career while enjoying weekends off during the week! At Apex Solutions Group, we empower professionals with flexible schedules without compromising on growth. This fully remote position offers competitive compensation, comprehensive training, and a supportive virtual environment. Perfect for students, parents, or anyone seeking weekend-only work-life balance in Louisville. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve technical inquiries and troubleshoot software issues for enterprise clients
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with weekday teams for seamless handoffs and knowledge sharing
- Meet weekly KPIs for resolution time and customer satisfaction scores
- Proactively identify process improvements and suggest innovative solutions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years experience in customer service or technical support
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional communication skills with clear professional phone etiquette
- Self-motivated with ability to work independently in remote setting
- Reliable high-speed internet and quiet home office space
- Weekend availability mandatory (Saturday/Sunday 8am-8pm EST)