Job Description
Join GlobalTech Solutions as a Remote Weekend Customer Support Specialist and deliver exceptional service from the comfort of your home in San Antonio. We're seeking tech-savvy professionals to provide premium support to our global clients during weekend hours (Saturday-Sunday). Enjoy competitive pay, flexible scheduling, and a supportive remote work environment while advancing your career in customer service.
This role requires reliable internet, a quiet workspace, and strong problem-solving skills. You'll be the first point of contact for resolving technical inquiries, troubleshooting issues, and ensuring client satisfaction. Training and equipment are provided.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues for software and hardware products
- Document cases accurately in CRM systems
- Collaborate with weekday teams for seamless handoffs
- Maintain high customer satisfaction scores (CSAT)
- Adhere to security protocols for client data
- Identify and escalate complex technical issues
Qualifications
- 1+ years customer service or technical support experience
- Strong troubleshooting skills for software/hardware
- Excellent written and verbal communication
- Self-motivated with ability to work independently
- High-speed internet and quiet home office setup
- Proficiency with CRM systems (e.g., Zendesk, Salesforce)
- Weekend availability (Saturday/Sunday, 8 AM - 8 PM)
- San Antonio residency required