Job Description
Join TechConnect Solutions' award-winning remote team as a Weekend Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service during weekend shifts while working from the comfort of your San Antonio home. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values work-life balance. This role is perfect for night owls who thrive in dynamic environments and want to make an impact without commuting.
What We Offer:
- 100% remote weekend schedule (Sat/Sun 10 AM - 6 PM)
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle complex technical support inquiries via phone, chat, and email
- Troubleshoot software/hardware issues for enterprise clients
- Document cases in CRM systems with detailed resolution notes
- Collaborate with weekday teams for seamless handoffs
- Identify trends and escalate systemic issues to engineering
- Maintain 95% customer satisfaction score
- Participate in weekend rotation training sessions
Qualifications
- 3+ years technical support experience
- Proficiency with Windows/macOS and cloud platforms
- Exceptional problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- High-speed internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Spanish bilingual proficiency a plus
- Available for weekends and holidays as needed