Job Description
Join our dynamic team as a Remote Night Shift Specialist where we provide all necessary equipment! Work from the comfort of your home while serving clients across Tampa, FL and Virginia. This full-time role offers competitive compensation and flexible scheduling for night owls seeking career growth.
What We Offer:
- Complete remote work setup provided (laptop, peripherals, software)
- Comprehensive benefits package including health insurance
- Opportunities for advancement and skill development
- Supportive team environment with 24/7 technical assistance
Responsibilities
- Provide exceptional customer support during night shift hours (10 PM - 6 AM EST)
- Monitor and resolve technical issues for clients across multiple states
- Document all interactions and resolutions in CRM systems
- Collaborate with day-team to ensure seamless service continuity
- Meet performance metrics for response time and customer satisfaction
- Stay updated on product knowledge and industry trends
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year customer service or technical support experience
- Proven ability to work independently during night shifts
- Strong problem-solving and communication skills
- Reliable high-speed internet connection
- Comfortable with remote work technology and tools
- Ability to multitask in a fast-paced environment