Job Description
Join Mountain Peak Solutions as a Remote Weekend Customer Support Specialist and become an integral part of our award-winning team. We're seeking passionate individuals who thrive in flexible environments and excel at delivering exceptional service. This fully remote position offers the perfect work-life balance with weekend shifts, allowing you to enjoy your weekdays while building a rewarding career. Our cutting-edge cloud infrastructure and supportive culture ensure you'll have all the tools needed to succeed. If you're a problem-solver with a customer-first mindset, we invite you to apply today and help us redefine remote work excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Maintain detailed case documentation in Salesforce and Zendesk systems
- Collaborate with on-call engineers to troubleshoot technical escalations
- Proactively identify process improvements to enhance customer satisfaction
- Adhere to SLA metrics with 95%+ resolution rate and CSAT targets
- Participate in weekly cross-functional sync meetings
Qualifications
- 2+ years customer support experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable home internet
- Weekend availability (Sat/Sun 8AM-6PM MST)