Job Description
Join our award-winning team as a Remote Weekend Customer Support Specialist and deliver exceptional service from the comfort of your home! We're seeking dedicated professionals to provide 24/7 support during weekends for our growing tech client base. Enjoy competitive pay, flexible scheduling, and a supportive remote culture while making a real impact on customer satisfaction.
Responsibilities
- Resolve technical inquiries via phone, chat, and email during weekend shifts (Sat-Sun 8AM-8PM EST)
- Document customer interactions and troubleshoot issues using Zendesk and Salesforce
- Collaborate with on-call engineers for complex technical escalations
- Maintain high CSAT scores and response time metrics
- Contribute to knowledge base articles and process improvements
- Participate in bi-weekly team syncs and training sessions
Qualifications
- 2+ years customer support experience with SaaS products
- Proficient in Windows/macOS and cloud platforms (AWS/GCP)
- Exceptional written and verbal communication skills
- Self-motivated with strong time management abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while maintaining team collaboration
- Experience with CRM tools preferred (Salesforce, Zendesk)