Job Description
Join GlobalConnect Solutions as a Remote Weekend Customer Support Specialist and enjoy the perfect work-life balance! We're seeking tech-savvy professionals to provide exceptional customer experiences during our weekend shifts. Work comfortably from your Kansas City home while supporting our growing client base. This role offers competitive pay, flexible scheduling, and the opportunity to advance within our innovative team.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues for software and hardware products
- Process orders, returns, and service requests accurately
- Document interactions in CRM system and maintain detailed records
- Collaborate with weekday teams for seamless handoffs
- Identify upsell opportunities based on customer needs
- Maintain high satisfaction scores through quality support
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)
- Basic troubleshooting skills for common tech issues