Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist! We're seeking tech-savvy professionals to deliver exceptional service during our peak weekend hours. Enjoy the flexibility of working from anywhere in the US while supporting cutting-edge SaaS platforms. This full-time role includes competitive benefits, career growth opportunities, and a collaborative virtual environment. Perfect for night owls who thrive in dynamic settings!
Responsibilities
- Resolve complex technical inquiries via chat, email, and phone during weekend shifts
- Manage high-volume ticket queues with 98% SLA adherence
- Document solutions in CRM systems and contribute to knowledge base
- Collaborate with global teams during critical incident escalations
- Maintain 4.8+ CSAT scores through personalized support
- Identify product improvement opportunities through user feedback
Qualifications
- 2+ years customer support experience in SaaS/tech
- Proficiency with Zendesk and Salesforce platforms
- Exceptional written communication skills (type 60+ WPM)
- Ability to work independently in remote settings
- Weekend availability (Sat-Sun 8am-8pm PST)
- CCNA or CompTIA A+ certification preferred
- Experience with ticketing systems and remote tools