Job Description
Join ApexConnect Solutions as a Remote Weekend Customer Support Specialist! We're hiring motivated individuals for weekend shifts (Saturday/Sunday) to deliver exceptional service to our clients. Enjoy the flexibility of remote work with all necessary equipment provided. This role is perfect for detail-oriented professionals seeking weekend opportunities in Louisville, KY. No commute required—work comfortably from home while making a real impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts
- Process orders, troubleshoot technical issues, and escalate complex cases
- Maintain accurate customer records in CRM systems
- Collaborate with weekday teams to ensure seamless service continuity
- Meet weekly performance metrics for response time and resolution rate
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong communication skills and problem-solving abilities
- Reliable internet connection and dedicated home workspace
- Ability to work independently during weekend shifts (6 AM - 6 PM ET)
- Proficiency with CRM software and ticketing systems
- Excellent time management and multitasking capabilities