Job Description
Unlock the Ultimate Work-Life Balance in Louisville, KY.
Are you ready to leave the office on Friday and return on Monday? Apex Digital Solutions is hiring a Remote Weekend Customer Support Specialist to join our elite team. We are a leading technology firm based in the heart of Kentucky, dedicated to providing exceptional service to our clients 24/7. This role offers the perfect opportunity for Louisville residents to enjoy a rewarding career with the flexibility of weekend-only shifts.
Why Choose Apex Digital?
- Flexible Schedule: Work weekends and enjoy your weekdays fully free.
- Competitive Compensation: Earn between $20.00 and $30.00 per hour.
- Professional Growth: Access to ongoing training and clear career progression paths.
If you are detail-oriented, empathetic, and tech-savvy, we want to hear from you. Join us in redefining customer service from the comfort of your home in Louisville.
Responsibilities
- Resolve Customer Inquiries: Provide timely and accurate technical and product support to clients via chat and email during designated weekend shifts.
- Ticket Management: Log and categorize all support interactions in our CRM system to ensure a seamless handover to the Monday-Friday support team.
- Troubleshooting: Diagnose and resolve software and hardware issues, escalating complex technical problems to the senior engineering team.
- Documentation: Maintain and update our knowledge base with solutions to common customer queries.
- Quality Assurance: Adhere to strict service level agreements (SLAs) and quality standards for every customer interaction.
Qualifications
- Location Requirement: Must reside within the United States and be based in Louisville, KY (Remote work allowed).
- Experience: Minimum of 1-2 years of customer support or helpdesk experience.
- Technical Skills: Proficient in Microsoft Office Suite, Google Workspace, and remote communication tools.
- Communication: Exceptional written and verbal communication skills with a professional, empathetic tone.
- Availability: Must be available to work specific weekend shifts (Saturday/Sunday) consistently.