Job Description
Join NolaTech Solutions as a Remote Weekend IT Support Specialist and become a vital part of our dynamic team! Enjoy the unique opportunity to work from anywhere while supporting our clients' critical infrastructure during weekend hours. We offer a competitive salary, comprehensive benefits package, and a culture that values work-life balance. If you're passionate about technology and thrive in a flexible environment, this role is your gateway to professional growth while enjoying New Orleans' vibrant lifestyle.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and ticketing systems
- Monitor and maintain server infrastructure, cloud services, and security protocols
- Collaborate with global teams to resolve escalated technical problems
- Document troubleshooting procedures and create knowledge base articles
- Conduct system updates, patches, and security audits during off-peak hours
- Train end-users on best practices and emerging technologies
- Ensure 99.9% uptime for weekend client operations
Qualifications
- 3+ years of experience in IT support or system administration
- Proficiency with Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- Certification in CompTIA A+, Network+, or equivalent
- Exceptional problem-solving skills with ability to diagnose complex issues
- Strong written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Zendesk) and remote monitoring tools
- Ability to work independently and manage time effectively in weekend shifts
- Knowledge of cybersecurity best practices and compliance standards