Job Description
Join our innovative tech team as a Remote Weekend IT Support Specialist! This high-impact role offers the perfect blend of technical challenge and work-life balance, allowing you to serve clients from the comfort of your home while enjoying a 3-day work week. We're seeking a customer-focused professional to deliver exceptional technical support during weekend shifts (Sat-Sun), ensuring seamless digital experiences for our Dallas-based clientele. With competitive compensation, comprehensive benefits, and cutting-edge tools, this is your opportunity to thrive in a dynamic remote environment.
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients during weekend shifts
- Troubleshoot and resolve complex hardware/software issues including cloud infrastructure, network connectivity, and security protocols
- Document all interactions, resolutions, and technical procedures in ticketing systems
- Collaborate with Tier 2 engineers to escalate complex issues and implement solutions
- Conduct proactive system health checks and maintenance during off-peak hours
- Train clients on new technologies and best practices
- Maintain strict SLAs and customer satisfaction metrics
Qualifications
- 3+ years of IT support experience with proven remote work proficiency
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Expert troubleshooting skills across Windows/macOS, Azure, and Cisco environments
- Exceptional communication skills with ability to explain technical concepts clearly
- Strong time management and adaptability to weekend work schedule
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Must reside in Dallas metropolitan area
- Bachelor's degree in Computer Science or related field preferred