Job Description
Join our dynamic team as a Remote Weekend IT Support Specialist where cutting-edge technology meets flexible work! We provide all necessary equipment, including high-performance laptops and headsets, so you can deliver exceptional support from home. This role offers the perfect blend of professional growth and work-life balance with weekend shifts (Saturday/Sunday) while serving clients nationwide.
Why TechSolve Solutions?
- Industry-leading equipment provided (no personal devices required)
- Competitive hourly pay with weekend shift differential
- 100% remote work opportunity with flexible scheduling
- Comprehensive training and career advancement pathways
- Collaborative virtual team environment with regular recognition
Responsibilities
- Deliver remote technical support for hardware/software issues via phone, chat, and email
- Configure and troubleshoot company-provided equipment (laptops, peripherals, networking)
- Document all support tickets and resolutions using CRM systems
- Collaborate with Tier 2 engineers to resolve complex technical challenges
- Conduct remote system diagnostics and preventive maintenance
- Train clients on new technologies and security protocols
- Adhere to SLAs and maintain high customer satisfaction scores
Qualifications
- 2+ years of IT support experience with remote/hybrid environments
- Proficiency in Windows OS, networking fundamentals, and cloud applications
- Excellent written/verbal communication skills and problem-solving abilities
- Strong time management with weekend shift availability (Sat/Sun)
- CompTIA A+/Network+ certification or equivalent technical training
- Ability to troubleshoot hardware, software, and connectivity issues independently
- Valid U.S. work authorization and reliable high-speed internet